Frequently Asked Questions
What is The Sanctuary Box?
The Sanctuary Box is personalized luxury self-care experience curated by a licensed esthetician. Each box combines professional skincare, wellness essentials, and a complimentary virtual consultation to help you create meaningful moments of rest and self-care - all from the comfort of home.
Who are your boxes for?
Our boxes are perfect for:
Birthdays
Thinking of You gifts
Get Well Soon
Care packages
Mother's Day
Teacher appreciation
Employee and client gifts
New moms
Sympathy and encouragement
Holiday gifts
Or simply because someone deserves a little extra care
Can I send a Sanctuary Box as a gift?
Absolutely! Many of our customers purchase Sanctuary Boxes as gifts.
During checkout, simply enter your recipient's shipping address. You can also include a personalized gift message when that option is available.
What comes inside a Sanctuary Box?
Each box is carefully curated with a selection of premium self-care and wellness products. Depending on the collection, your box may include items such as:
Professional skincare products
Personalized skincare recommendations
Luxury spa accessories
Herbal tea
Candles
Wellness products
Inspirational items
Seasonal surprises
Because we curate each collection with care, product selections may occasionally vary based on availability.
When do I schedule my consultation?
Every Sanctuary Box includes a complimentary virtual consultation with a licensed esthetician. After purchasing, you’ll receive instructions to complete your skincare questionnaire and schedule your consultation at a time that’s convenient for you.
Is every box personalized?
Yes. Every customer completes a brief skincare questionnaire after purchasing. Your responses help us recommend products and provide personalized guidance during your complimentary virtual consultation.
Do I need to know my skin type?
Not at all! That’s exactly what we’re here for. Your skincare questionnaire and complimentary consultation help us understand your skin and recommend the best routine for your needs.
Do you offer local delivery?
Yes! We proudly offer local delivery within our designated service area.
If your address qualifies, you'll see the Local Delivery option during checkout.
Where do you ship?
At this time, we ship within our home state only.
As our business grows, we look forward to expanding to additional locations. Be sure to join our email list to stay updated on future shipping availability.
How long will my order take?
Processing times may vary depending on order volume and seasonal demand.
Orders are typically prepared within 2-5 business days. Shipping times vary depending on your location. You’ll receive tracking information once your order ships.
How much does shipping cost?
Shipping costs are calculated during checkout based on your selected delivery method.
Eligible local customers may also have the option to choose local delivery.
Can I customize a box?
At this time, our boxes are curated to provide a complete and intentional experience.
As The Sanctuary Box grows, we hope to offer additional customization options in the future.
Do you offer corporate or bulk gifting?
Yes! We'd love to help you celebrate employees, clients, ministry teams, teachers, or special events with thoughtfully curated gifts.
Please contact us through our Contact page to discuss corporate gifting opportunities.
What if my order arrives damaged?
We carefully package every order, but if your package arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Include your order number and photos of the damaged item(s) and packaging so we can make things right as quickly as possible.
What is your return policy?
Due to the nature of many of our wellness and consumable products, not all items are eligible for return.
Please visit our Refunds & Returns Policy page for complete details about returns, refunds, and exchanges.
Are your products natural?
We carefully select products from trusted brands that prioritize quality, safety, and effectiveness. Individual ingredients and materials vary by product, so we encourage customers to review product labels if they have allergies or sensitivities.
Can I include a personal note?
Yes! If gift messaging is available during checkout, we'll include your personalized message with your order so your recipient knows it's from you.
Do you offer subscriptions?
Not at this time.
We're excited about future opportunities, including seasonal and subscription offerings. Follow us on social media or join our email list to hear about new launches.
How can I contact The Sanctuary Box?
Have a question? We’d love to hear from you.
If you have questions about an order, a product, or gifting options, please reach out through our Contact page. We'll respond as soon as possible.
Our Promise
Every Sanctuary Box is thoughtfully curated with intention, care, and the hope of bringing comfort, encouragement, and a moment of peace to the person who receives it.
Thank you for allowing us to be part of your story.