Refunds & Returns Policy
At The Sanctuary Box, every box is thoughtfully curated with care to create a meaningful experience of rest, comfort, and encouragement. Because many of our products are wellness, self-care, and consumable items, we have the following policy to ensure the safety and satisfaction of all of our customers.
Returns
We accept returns on eligible, unused, unopened, and undamaged non-consumable items within 14 days of delivery.
To be eligible for a return:
Items must be in their original condition and packaging.
Items must not have been used, worn, or altered.
Proof of purchase or order confirmation is required.
For health and safety reasons, we cannot accept returns on:
Tea, food, or other consumable products
Opened skincare or body care products
Candles that have been burned or used
Customized or personalized items
Gift cards
Sale or clearance items
Customers are responsible for return shipping costs unless the return is due to an error on our part or a damaged or defective item.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photos of the damaged item(s) and packaging
Once reviewed, we'll gladly replace the item or issue a refund when appropriate.
Refunds
Once your return is received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original method of payment. Depending on your financial institution, it may take several business days for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We currently offer exchanges only for items that arrive damaged or defective. If you would like a different item after receiving your order, we recommend placing a new order after your return has been processed, if applicable.
Local Delivery
For local deliveries made by The Sanctuary Box, please inspect your order upon delivery. Any issues must be reported within 48 hours so we can make things right.
Subscription Boxes (If Applicable)
If you purchase a recurring subscription, payments are processed according to your selected billing schedule.
Because each subscription box is curated and prepared in advance, subscription orders cannot be canceled or refunded once they have been processed for shipment.
You may cancel future renewals at any time before your next billing date.
How to Start a Return
To request a return or report an issue, please contact us with your:
Name
Order number
Reason for your request
We'll provide instructions for the next steps.
Our Commitment
Our mission is to create moments of peace, comfort, and intentional care through every Sanctuary Box. If something isn't right with your order, we'll work with you to find a fair solution and ensure your experience reflects the care we strive to provide.