Privacy Policy

Effective Date: July 1, 2026

At The Sanctuary Box, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.

This Privacy Policy explains what information we collect when you visit our website, place an order, subscribe to our emails, or interact with us, and how we use that information.

Information We Collect

When you use our website, we may collect the following information:

Personal Information

You may voluntarily provide:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely through our payment providers)

  • Any information you provide when contacting us or placing a custom order

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Referral source

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Communicate about your purchases

  • Respond to customer service inquiries

  • Send order confirmations and shipping updates

  • Improve our website and customer experience

  • Send promotional emails and newsletters if you choose to subscribe

  • Detect fraud and maintain website security

  • Comply with legal obligations

Payment Information

We do not store or have access to your full payment card information. Payments are securely processed through trusted third-party payment providers available through our website.

Email Marketing

If you subscribe to our newsletter or marketing emails, you may receive updates about:

  • New product launches

  • Seasonal collections

  • Promotions

  • Wellness inspiration

  • Company news

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Enhance your shopping experience

Most web browsers allow you to manage or disable cookies through your browser settings.

Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third parties only as necessary to operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting and e-commerce platform providers

  • Email marketing service providers

  • Analytics providers

These service providers only receive the information necessary to perform their services on our behalf.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no online transmission or storage method can be guaranteed to be completely secure, we work with trusted service providers that use industry-standard security practices.

Your Choices

You may:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your personal information, subject to legal and business recordkeeping requirements

  • Opt out of marketing communications at any time

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact form on our website or by using the contact information provided on our Contact page.

Thank you for trusting The Sanctuary Box. We value your confidence and are committed to protecting your privacy while providing a peaceful, intentional shopping experience.