Terms & Conditions

Effective Date: July 1, 2026

Welcome to The Sanctuary Box. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. About The Sanctuary Box

The Sanctuary Box offers thoughtfully curated self-care, wellness, and gift products designed to encourage moments of rest, comfort, and intentional living. We reserve the right to update our products, services, pricing, and website content at any time without prior notice.

2. Eligibility

By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases through our website.

3. Product Information

We strive to ensure that product descriptions, photographs, pricing, and availability are accurate. However, because many of our boxes are carefully curated and may include seasonal or limited-availability items, product contents may occasionally vary.

If an item becomes unavailable, we reserve the right to substitute it with a product of equal or greater quality and value while maintaining the overall theme and experience of the box.

4. Pricing

All prices are listed in U.S. Dollars (USD).

Prices are subject to change without notice. Applicable taxes and shipping charges will be calculated during checkout.

5. Orders

After placing an order, you will receive an order confirmation email.

Acceptance of your order occurs when your payment has been successfully processed and your order has been approved for fulfillment.

We reserve the right to refuse or cancel any order due to:

  • Pricing or typographical errors

  • Product availability

  • Suspected fraud

  • Unauthorized or illegal transactions

  • Other circumstances that make fulfillment impractical

If your order is canceled after payment has been received, you will receive a full refund.

6. Shipping & Local Delivery

The Sanctuary Box currently fulfills orders within the shipping areas displayed during checkout.

For eligible local customers, we may offer local delivery.

Estimated delivery times are provided as a guide only and are not guaranteed. Delays caused by shipping carriers, weather, holidays, or circumstances beyond our control are not our responsibility.

Risk of loss transfers to the customer once an order has been delivered to the shipping address provided or successfully completed through our local delivery service.

7. Returns & Refunds

Please refer to our Refunds & Returns Policy for complete information regarding returns, exchanges, damaged products, and refunds.

8. Wellness Information

Our products are intended for general wellness, relaxation, comfort, and gift-giving purposes only.

Information provided on this website is not medical advice and should not be used to diagnose, treat, cure, or prevent any disease or medical condition.

Always read product labels and consult your healthcare provider regarding allergies, sensitivities, or medical concerns before using any wellness or self-care products.

9. Allergies & Product Ingredients

Some products may contain natural ingredients, essential oils, herbs, botanicals, nuts, soy, dairy, gluten, or other potential allergens.

Customers are responsible for reviewing ingredient information and determining whether products are appropriate for themselves or the intended recipient.

The Sanctuary Box is not responsible for allergic reactions or sensitivities resulting from product use.

10. Intellectual Property

All content on this website—including text, logos, branding, product names, graphics, photographs, designs, and other materials—is the property of The Sanctuary Box unless otherwise noted.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

  • Use our website for unlawful purposes

  • Attempt to interfere with website security or functionality

  • Submit false or misleading information

  • Engage in fraudulent purchasing activity

  • Copy or misuse website content

12. Limitation of Liability

To the fullest extent permitted by law, The Sanctuary Box shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to an order shall not exceed the amount paid for the applicable order.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon posting to this page. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the state in which The Sanctuary Box operates, without regard to conflict of law principles.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the Contact page on our website.

Thank you for choosing The Sanctuary Box. It is our privilege to help create meaningful moments of rest, encouragement, and intentional care for you and those you love.